What To Expect

Any kitchen or bath remodel should be considered a major construction project. Some installation materials have a strong odor. Some installations cause a great deal of dust. If you’ll be living in your home while you are under construction, please plan accordingly. All people and pets will need to stay clear of the area during the installation, and in some cases for up to 24 hours after the installation is complete.

Before installation begins:

  1. Ensure air conditioning, heating and ventilation systems are operable.
  2. Ensure all materials including flooring and trim pieces that you are supplying are on site.
  3. Cover the installation area’s cold air returns and vents to contain dust and debris.
  4. Create a clear path through your home for easy access to the installation area and removal of debris.
  5. Remove all items from entertainment centers, bookcases, closets and similar containers.
  6. Move all breakables, such as lamps, vases, mirrors, wall hangings, antiques or other valuables, from the area and the path to the area.
  7. Disconnect and remove all electronic equipment, including televisions, stereos and computers.
  8. Secure all pets.


Hidden or unknown conditions

 Occasionally we discover conditions (water or termite damage; electrical or plumbing problems, sub floor issues that could not be seen at time of estimate) during installation that must be addressed before we can complete the installation. These conditions may require additional labor and materials. In most cases, we will be able to complete the necessary work. Any additional charges will be added to your installation cost, and the schedule will be adjusted accordingly. If we cannot supply the necessary labor, you may need to hire another contractor to perform that portion of the work before we can complete your installation.

Occasionally other problems within your home can arise as a result of your new construction (nail pops in sheetrock in adjacent areas, plumbing issues in adjacent areas, etc.) these items also must be addressed and can result in additional labor and/or material charges.


Other helpful information

We do guarantee our work.  If you should have any problems with workmanship over the next twelve months, give us a call and we will respond as quickly as possible. You receive a 15 year warranty with the use of schluter products, or dry treat sealers.

We do remove all debris involved with the contracted project from your job site.

We do take pride in our work.  Our installers will treat your home and your project with pride.

We do not supply tile, grout, or trim pieces including transition strips.  You will need to purchase these items from your flooring supplier and have them on site at the time of installation.  You should have a complete list of needed items included with your estimate.  If you need help in securing or delivering these items, let us know and we can assist you.

We do not seal grout as part of a tile or stone installation contract.  If you desire to have your grout sealed please wait two weeks and follow the manufacturer’s recommendations.  We do seal stone before we grout to protect the stone.  We can offer a grout and stone maintenance program as a separate contract.

We do not paint unless painting is a line item on your quote. You will need to touch up and paint any areas affected by your installation upon completion. Please remember this should be considered a major construction project.


Payment and Deposit Information

A 50% deposit is due at the time of scheduling. The remaining 40% is due upon major completion. If all your materials are not on site at time of installation the final payment still will be due at the time which all materials that are on site are installed. Our installers will return to install your remaining pieces when they arrive on site. The final 10% is due upon completion of final punch list.