How do I get on the schedule?
We require a 50% deposit to secure a spot on the schedule. The fastest way to get on the schedule is to reply quickly to email communication sent from IHS and send in the deposit check.
How long does it take to get on the schedule?
We typically run one to two weeks from the date that the deposit is received. No date can be given without a deposit.
Do I need to be present at the time of installation?
Yes, you must be present when we start the project to ensure we have the correct material going in the correct area. You also MUST be present when the job is completed to sign off on the paperwork and make final payment.
Where do I need to store my wood for hardwood flooring installations?
Wood must be inside the home in the area that it is to be installed with the HVAC operating for a period of three days. Wood needs to acclimate to the environment and can not be stored in the garage, carport, or basement.
Can solid hardwood be glued over concrete?
Typical verbiage from a hardwood flooring manufacturer’s installation and warranty….
“Prior to installation of any hardwood flooring product, the installer must determine that the job-site environment and the sub surfaces involved, meet or exceed all requirements as stipulated in installations instructions. The hardwood declines any responsibility associated with sub surface of job-site environment deficiencies….”
Typical verbiage from a wood flooring adhesive company…
“The product is warranted provided the initial flooring installation was installed in accordance with the product instructions, the flooring manufacturer’s instructions and industry standards….”
The industry standard is set by two firms, NWFA and the NOFMA. The standard is that no hardwood below grade is to be glued down. Engineered hardwood only on or above grade is to be glued down. They set two acceptable methods for installing hardwood over concrete: Glue and nail down plywood, or nail down over sleepers. Both of these methods are discussed in their manuals.
The only person that will truly warranty your floor installation is your flooring installer. Installing ¾” solid plank over concrete is risky at best. Moisture content in the concrete can change with times and seasons. If you are going to install hardwood over concrete you must use a vapor barrier. You must use a urethane based adhesive, and you should always stay with a product no wider than 2.25”. Moisture content in the concrete can cup the flooring and/or buckle the flooring. We will not guarantee the hardwood against cupping or buckling due to moisture content in the concrete.
Does the estimator inspect my sub floor?
No, the final inspection of the sub floor can only be done by the installer at time of installation. Different products have different tolerances for uneven sub floors. At times additional labor is required to install your product. The installer will inspect your product and your sub floor and advise. Unfortunately the existing flooring must be removed before a final determination can be made.
Will a shoe mold or ¼ round be used over my flooring?
All hard surface floorings should have a shoe mold added. We use the term “shoe mold” generically to describe shoe mold and or ¼ round. The small molding that is installed at the bottom of the base mold to cover any inconsistency in the levelness of the floor and allows floating floors the needed room to expand and contract. The installer will make the final decision on whether true shoe mold, or a ¼ round is needed to properly warranty the flooring installation. All quotes will read shoe mold.
What else can you tell me about the IHS Warranty?
12-Month Installation Warranty
15 Year Installation Warranty
Source One LLC Limited Express Warranty
Source One LLC and In Home Services LLC used interchangeably for purposes of this warranty
What is covered by the Warranty?
The installing contractor warrants that all work related to the installation of remodeling materials (the “Products”) substantially conforms to the manufacturer’s recommendations for installation and follows Industry standards and quality guidelines. For a period of one (1) year, or 15 years from the date of substantial completion of the installation (see quote sheet), upon notice to Source One, Source One will repair or re-install the Product, in Source one’s sole discretion, in the event the installation is shown to have been inconsistent with Industry Standards. Excluded is any defect that was apparent or ascertainable at the time of the original installation. The owner agrees to accept a reasonable product match in the event of such a repair if the original product is no longer available.
What is not Covered
This Limited Warranty does not cover the following items:
A. Damage resulting from fires, storms, electrical malfunctions, accidents, floods, sub-grade moisture conditions, or acts of God;
B. Damage from moisture of any kind;
C. Damage from alterations, misuse, or abuse of the covered items by any person;
D. Damage from the owner’s failure to observe any instructions furnished by the installer and/or manufacturer for specific product recommendations including failure to control humidity and temperature levels within the home;
E. Damage resulting from a malfunction of equipment or lines of the telephone, gas, power, alarm systems or water companies;
F. Any items listed as non-warrantable conditions;
Remedies and Limitations
A.The owner understands that the sole remedies under these Limited Warranty agreements are for repair or re-installation as set forth herein to be completed by the original installer whenever possible. Right to repair.
GEORGIA LAW CONTAINS IMPORTANT REQUIREMENTS YOU MUST FOLLOW BEFORE YOU MAY FILE A LAWSUIT OR OTHER ACTION FOR DEFECTIVE CONSTRUCTION AGAINST THE CONTRACTOR WHO CONSTRUCTED, IMPROVED, OR REPAIRED YOUR HOME. NINETY DAYS BEFORE YOU FILE YOUR LAWSUIT OR OTHER ACTION, YOU MUST SERVE ON THE CONTRACTOR A WRITTEN NOTICE OF ANY CONSTRUCTION CONDITIONS YOU ALLEGE ARE DEFECTIVE. UNDER THE LAW, A CONTRACTOR HAS THE OPPORTUNITY TO MAKE AN OFFER TO REPAIR OR PAY FOR THE DEFECTS OR BOTH. YOU ARE NOT OBLIGATED TO ACCEPT ANY OFFER MADE BY A CONTRACTOR. THERE ARE STRICT DEADLINES AND PROCEDURES UNDER STATE LAW, AND FAILURE TO FOLLOW THEM MAY AFFECT YOUR ABILITY TO FILE A LAWSUIT OR OTHER ACTION.
B. With respect to any claim whatsoever asserted by the owner against the installer, the owner understands that the owner will have no right
to recover or request compensation for, and the installer shall not be liable for, any of the following items:
1. Incidental, consequential, secondary, or punitive damages; 2. Damages for aggravation, mental anguish, emotional distress, or pain and suffering; or 3. Attorney’s fees or costs. C. The installer herby limits the duration of all express and implied warranties, including but not limited to, the warranty of workmanship (and fitness for particular purpose if materials supplied by the installer), to one (1) year from the date of installation or substantial completion of the installation, whichever period is shorter. D. These limitations shall be enforceable to the extent permitted by law. Some states do not allow the exclusion of limitation of incidental or consequential damages or the limitations of implied warranties, so the limitations or exclusions listed above may not apply.
How to Obtain Service
If a problem with the installation develops during the warranty period, the owner should notify Source One in writing at …
Source One/ in Home Services
1201 Embassy Court
Powder Springs, GA 30127
The written statement of the problem should include the owner’s name, address, telephone numbers and a description of the nature of the problem. Source One will investigate the claim promptly. Repair work will be done during normal working hours except where delay will cause additional damage. The owner agrees to provide access to the house and to make available during the work a responsible adult with the authority to approve the repair and sign and acceptance of repair ticket upon completion of the repair.
Specific Legal Rights
This Limited Warranty gives the owner specific legal rights, and the owner may also have other rights that vary from state to state.
The Only Warranty Given by the Installer In Home Services and/ or Source One
The owner acknowledges (a) that the owner has thoroughly examined the installation (b) the owner has read and understands the Limited Warranty, and (c) the installer and Source One have made no guarantees, warranties, understandings, or representations (nor have any been made by any representatives thereof) that are not set forth in this document